Support

docs.gwdg.de

Documentation

faq.gwdg.de

FAQ

Remote Support

Support Client Download

New here?

A brief overview of frequently asked questions

Request account

Change password

Check email

Wi-Fi (eduroam)

Download Antivirus Software

Print

Buy Software

Courses

+49 551 39-30000

Contact our hotline

support.gwdg.de

Check your tickets

(Account required)

support@gwdg.de

Send us an email and we will contact you soon

Opening Times

The user work area and the service hotline is available:

• Monday to Friday from 7.00 - 21:00 o’clock
• Saturday and Sunday from 10.00 - 18:00 o’clock

Operating Hours

The data center operating is available:

• Monday to Friday from 7.00 - 21:00 o’clock
• Saturday and Sunday from 10.00 - 18:00 o’clock

Outside of these times the data center is operated without any operator.

Maintenance

The computer services are operated 24/7. The only exceptions are for necessary maintenance of systems. The time for planned maintenance work is on Thursday 17.00 until 19.00 o’clock. In urgent cases (e.g. critical security updates) this might differ.

Find details of our quality control here.