Support

Select a topic to start creating a new support request.


Storage Services

Backup, File- and Storageservices like GWDG ownCloud, GWDG Cloud Share, GWDG CrashPlan PROe and Archiveservices

E-Mail & Collaboration

Mailing-, Management- and Team-Services like Exchange and SharePoint

General Services

Printing, Software- and Licensemanagement, Identity Management and Courses

Application Services

High Performance Computing, Persistent Identifier, Surveys and general requests regarding Software

Server Services

Hosting & Housing, virtual Servers, Webhosting and GWDG Cloud Server

Network Services

IP-Addressmanagement, eduroam, Active Directory and LDAP

General Request

Choose this if you are unsure which topic to select.

Your personal contact with us

 

+49 551 201 1523

Contact our hotline

 

support@gwdg.de

Send us an email and we will contact you soon

 

support.gwdg.de

Check your tickets
(Account required)

Opening Times

The user work area and the service hotline is available:

Monday to Friday from 7.00 - 21:00 o'clock
Saturday and Sunday from 10.00 - 18:00 o'clock

Operating Hours

The data center operating is available:

Monday to Friday from 7.00 - 21:00 o'clock
Saturday and Sunday from 10.00 - 18:00 o'clock

Outside of these times the data center is operated without any operator.

Maintenance

The computer services are operated 24/7. The only exceptions are for necessary maintenance of systems. The time for planned maintenance work is on Thursday 17.00 until 19.00 o'clock. In urgent cases (e.g. critical security updates) this might differ.

Find details of our quality control here.