Support

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General Help Topics

 

www.gwdg.de/docs

DocsQ

www.gwdg.de/faq

FAQ

 

Remote Support

Support Client Download

 

New here?

A brief overview of frequently asked questions

Request account
Change password
Check email 
Wi-Fi (eduroam)
Download Antivirus Software
Print
Buy Software
Courses

Your personal contact with us

 

+49 551 39-30000

Contact our hotline

 

support.gwdg.de

Check your tickets
(Account required)

 

support@gwdg.de

Send us an email and we will contact you soon

Opening Times

The user work area and the service hotline is available:

  • Monday to Friday from 7.00 - 21:00 o'clock
  • Saturday and Sunday from 10.00 - 18:00 o'clock

Operating Hours

The data center operating is available:

  • Monday to Friday from 7.00 - 21:00 o'clock
  • Saturday and Sunday from 10.00 - 18:00 o'clock

Outside of these times the data center is operated without any operator.

Maintenance

The computer services are operated 24/7. The only exceptions are for necessary maintenance of systems. The time for planned maintenance work is on Thursday 17.00 until 19.00 o'clock. In urgent cases (e.g. critical security updates) this might differ.

Find details of our quality control here.