Support
General Help Topics
New here?
A brief overview of frequently asked questions
Your personal contact with us
+49 551 39-30000
Contact our hotline
Opening Times
The user work area and the service hotline is available:
- Monday to Friday from 7.00 - 21:00 o'clock
- Saturday and Sunday from 10.00 - 18:00 o'clock
Due to the current Corona pandemic, our information and user service is currently not open for guests.
Operating Hours
The data center operating is available:
- Monday to Friday from 7.00 - 21:00 o'clock
- Saturday and Sunday from 10.00 - 18:00 o'clock
Outside of these times the data center is operated without any operator.
Maintenance
The computer services are operated 24/7. The only exceptions are for necessary maintenance of systems. The time for planned maintenance work is on Thursday 17.00 until 19.00 o'clock. In urgent cases (e.g. critical security updates) this might differ.
Find details of our quality control here.